Where we deliver
We deliver as standard to the states listed in the summary above. If your address is outside them, please contact us before ordering: we can often still arrange delivery, and we will agree the cost with you first. The checkout tells you if we cannot deliver to your pincode as standard. The timings above are working days, not calendar days.
How your order travels
Timber, planks and logs are heavy goods and travel by road transport. Smaller items and fittings may go by courier. We choose the method that suits the size and weight of the order.
Delivery charges
How delivery is charged is shown in the summary above, and the exact amount for your order is shown at checkout before you pay. Where an order cannot be priced automatically, for example a very large item or an address outside our usual area, we tell you the charge before dispatch, and you may cancel free of charge if it does not suit you. We never add a delivery charge after you have paid without your agreement.
Unloading
Logs, planks and large furniture arrive by lorry, and the driver is not able to carry goods into a building. Please make sure somebody is available to receive and unload the consignment, and that the vehicle can reach the address. If a lorry cannot reach you, tell us before dispatch so we can agree a suitable drop point.
If nobody is there
If nobody is available to receive the delivery, the transporter will try to contact you and, failing that, will hold the consignment at the nearest depot. We will tell you before any repeat delivery or storage charge is incurred; such charges, at the transporter's actual cost, are payable by you.
Checking your goods on arrival
Please check the consignment before you sign for it. If anything is visibly damaged, or the count is short, note it on the delivery paperwork and tell us within 48 hours with photographs. This makes a claim far easier for everyone.
Tracking
We share a tracking number or the transporter's details once your order has been dispatched, so you can follow it or contact the transporter directly.
Delays outside our control
Delivery times are given in good faith but are estimates rather than guarantees. Weather, transport strikes, road closures and public holidays can all delay a consignment. If your order is going to be significantly late, we will tell you, and if the delay is unreasonable you may cancel and receive a full refund.