Who is responsible
ACR Traders decides how your information is used and is responsible for it. Our details are under "Seller details" at the bottom of this page. This policy covers the website www.acrwoods.com and the ACR Traders mobile app. It is written to meet the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023.
What we collect
Information you give us
- Your name, email address and, if you give it, your mobile number, when you create an account or place an order
- Delivery and billing addresses, and a GSTIN and business name if you buy for a business
- What you order, your delivery notes, and any cancellation or return request, including photographs you attach and, for a cash-on-delivery refund, the bank details you give us to pay it into
- Quotation requests: your name, mobile number, the sizes and timber you ask about, and any notes
- Messages sent through the contact form or a product enquiry, including your mobile number
- Reviews, ratings, photographs and design files you upload
- Your email address, if you subscribe to our newsletter
Information collected automatically
- The IP address and browser or device used when you sign in, place an order, or send a quotation request or enquiry, kept to protect against fraud and misuse
- If you use our app: a device identifier and name, and a notification token so we can send you the notifications you have allowed
- Records of requests from the app that fail, including the IP address, used only to find and fix problems
- Only with your consent: statistics about how the website is used, through Google Analytics (see our Cookie Policy)
If you sign in with Google, we receive your name, email address and profile picture. We never receive your Google password.
What we do not collect
We do not store a password for you. Signing in works through a one-time code sent to your email address, or through Google.
We never see or store your card, UPI or net banking details. Online payments are handled by our payment gateway, Razorpay. We receive only whether a payment succeeded, its amount, and a reference number.
Why we use it
- To create and run your account
- To take, deliver, invoice and support your order, including cancellations, returns and refunds
- To prepare and send the quotations you ask for
- To keep the tax and accounting records the law requires
- To answer your messages and complaints
- To prevent fraud and keep the website, the app and your account secure
- To send you offers and news, only if you have chosen to receive them. This is off unless you switch it on in your profile, and every marketing email has an unsubscribe link
We use your information to supply what you ask for and to meet our legal obligations. Where we rely on your consent, such as for marketing emails or analytics cookies, you can withdraw it at any time; this does not affect anything done before you withdrew it.
Who we share it with
Only what is needed, and only with:
- Razorpay, our payment gateway, to take and refund payments
- Transport and courier companies, so they can deliver to you
- Our website hosting and email providers, who store our data and send our emails
- Google, for Google sign-in; for Firebase, which delivers app notifications; for Gmail, where our staff are told about new quotation requests; for Google Analytics, only with your consent; and for Google Maps, only if you choose to show the map on our Contact page
- Cloudflare, which runs the check on our forms that confirms you are a person (Turnstile), and sees your IP address and basic browser details to do it
- Government, tax and law enforcement authorities, where the law requires it
We do not sell your personal information, and we do not let anyone else use it to advertise to you. Some of these providers store information on servers outside India; they are bound to protect it.
How long we keep it
- Orders, invoices and payment records: for the period Indian tax law requires, currently about eight years
- Your account: while it is open. When you close it, your name, email address and mobile number are removed from it, and your orders are kept as above
- Quotation requests, enquiries and messages: for as long as we need them to deal with your request and any follow-up, and then deleted
- Sign-in and security records: only as long as they are needed to protect accounts
- Newsletter: until you unsubscribe
Your rights
You can ask us to:
- tell you what personal information we hold about you, and who we have shared it with
- correct or update it
- erase it, where we no longer need it and the law does not require us to keep it
- stop using it for anything you consented to
- let a person you nominate exercise these rights for you if you die or become unable to
You can update your details, switch marketing emails on or off, and close your account yourself from your profile. For anything else, write to our Grievance Officer, whose details are at the bottom of this page. We acknowledge every request within 48 hours and resolve it within one month. If you are not satisfied with our answer, you can complain to the Data Protection Board of India.
Cookies
Essential cookies keep you signed in and keep your cart. Analytics and marketing cookies are used only if you agree in the cookie banner, and you can change your choice at any time from "Cookie settings" at the bottom of every page. Our Cookie Policy lists them all.
Keeping it safe
The website and app are served only over an encrypted connection. Access to customer information is limited to the people in our business who need it for their work. No system can be guaranteed completely secure. If a breach affects your information, we will tell you and the authorities as the law requires. Please tell us at once if you think your account has been misused.
Children
Our website and app are for adults. You must be 18 or over to create an account or place an order, and we do not knowingly collect information about anyone under 18. If you believe a child has given us information, contact us and we will delete it.
Changes to this policy
When we change this policy, we update the date at the top of this page. If a change affects how we use information you have already given us, we will tell you before it takes effect.